Integrations in Fibery are quite unusual. We replicate a part of an external app domain and feed data into Fibery and create several Types.

Integration Types

For example, for Intercom integration, we import Companies, Contacts, and Conversations connected together. These are Integration Types. Integration Types have some specifics like almost all fields are read-only since the content of the fields is retrieved from an external system (Intercom in the example below):

However, you can work with Integration Types as with other Types. For example, you can create Views to see a list of Conversations:

If you open a Conversation, you will see all data from Intercom that can't edited manually:

You can enhance Integration Types with more fields and connect them to other Types. For example, you might want to connect Company from Intercom to Account in your Fibery CRM:

Usually, you want to have these connections between Types automatically. You can do that using Connection Rules. For example, you can try to match Company and Account by Name.

Check articles about specific integrations:

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