To integrate Fibery with Intercom, navigate to Templates, find Intercom app and click Sync.

And here is the fun part where we link request to existing ideas. Just open any Conversation, select the text, and link it to an existing Idea, Feature, Insight, or any other entity:

How often the data is synced?

You can change data sync intervals in integration settings. Click on a Database that was created from Intercom and change sync interval:

Fibery also syncs data near real-time when a reply added, status changed or something is tagged.

Can I stop integration, but keep data in Fibery?

Indeed you may just want to import the data from Intercom one time. In this case, you can disable integration. Navigate to integration Database and click ... near Intercom.

After that, all Conversations will remain in Fibery and this Database will be transformed into the usual Database (like all fields will be editable, etc).

I added a new field to my Intercom - how can I update data in Fibery?

You have to push the full sync in the Intercom Integration. Then this data will be updated for all the previous conversations.

Learn more about working with feedback in Fibery

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